Shipping policy
At Novara Shampoing, we do everything we can to make your shopping experience simple and pleasant, from order to delivery. We work with reliable carriers to guarantee fast, secure and trackable delivery.
Order Processing
Orders are typically processed and shipped within 24 to 48 hours. The timeframes mentioned are in business days (Monday through Friday, excluding public holidays)
Delivery Times
Our delivery times are 5 to 10 business days in France, Belgium and Switzerland. A tracking number is sent to you as soon as your order ships so you can track your package.
Notifications
You are informed at each key step:
- Order confirmation
- Shipping notification with tracking number
- Delivery confirmation
Delivery Options
We offer several delivery methods to meet the needs of our customers in France, Belgium and Switzerland:
Mondial Relay
Delivery within 5 to 10 business days. A tracking number is sent to you by email as soon as your order ships, so you can track your package in real time.
Colissimo (La Poste)
Delivery within 5 to 10 business days, directly to your home. If you are not present, a delivery notice will be left and your package will be available at the indicated post office. Online tracking is available through the La Poste website.
Chronopost
Express delivery estimated between 5 and 10 business days. Your order is delivered directly to your home, with full tracking. If you are not present, a nearby pickup point will be offered to you.
Delivery Issues
In the event of a delay, loss or damage during transport, contact our customer service at contact@novara-shampoing.com specifying your order number. We will immediately contact the carrier concerned to find a quick solution (replacement or refund if necessary).