Privacy policy

At Novara Shampoing, protecting your personal data is a priority. This policy transparently describes how your information is collected, used, stored and protected when you browse our site or make a purchase.

1. Data Collected

When you place an order or interact with our site, different categories of data may be collected:

  • Information you provide voluntarily: first name, last name, email address, shipping address, phone number, payment information (managed by our secure providers).
  • Information collected automatically: IP address, browser type, pages viewed, browsing time, cookies and other data related to your use of the site.
  • Information received from third parties: in particular payment platforms and our marketing partners.

2. Use of Your Data

Your data is used solely to meet specific needs:

  • Process and deliver your orders
  • Manage customer service and respond to your requests
  • Send you (with your consent) marketing communications and personalized offers
  • Improve the user experience, security and performance of our site

3. Legal Basis

The processing of your data is based on:

  • The performance of a contract (order and delivery)
  • Your consent (newsletter subscription, marketing offers)
  • The legitimate interest of Novara Shampoing (security, statistics, service optimization)

4. Retention Period

  • Order-related data: kept for 5 years for legal and tax reasons
  • Marketing data: kept for 3 years from the last contact or until you withdraw your consent
  • Cookies: according to their lifespan (see our Cookie Policy)

5. Data Sharing

We only share your information with partners essential to the proper functioning of our services:

  • Our logistics providers for delivery
  • Our payment partners (Stripe, PayPal, etc.)
  • Our marketing tools (e.g. Klaviyo) used for sending emails and analyzing performance
  • Authorities, only when required by law

All these partners are committed to respecting the confidentiality and security of your data.

6. Marketing & Communication

With your consent, we may use your email address to send you:

  • Transactional emails (order confirmation, delivery tracking)
  • Newsletters and personalized offers tailored to your preferences

You can unsubscribe at any time via the unsubscribe link at the bottom of our emails.

7. Your Rights

In accordance with the GDPR and the French Data Protection Act (Informatique et Libertés), you have the following rights:

  • Access your data
  • Request its correction or deletion
  • Object to certain processing (in particular marketing)
  • Request the portability of your data
  • Withdraw your consent at any time

To exercise your rights, you can contact us at: contact@novara-shampoing.com. Proof of identity may be requested to verify your identity.

8. Security

We implement strict technical and organizational measures to protect your data: SSL certificate, secure hosting via Shopify, payment encryption via our providers and internal access controls.

9. Cookies

Our site uses cookies to facilitate navigation, remember your preferences and analyze traffic. You can manage or disable cookies at any time through your browser settings. For more information, see our Cookie Policy.

10. Changes

This policy may evolve to reflect legal or technical changes. Any update will be published on this page.