Novara Shampoing Subscription Policy

At Novara Shampoing, we offer a simple, rewarding subscription built to give you a smooth experience with no strings attached. By subscribing, you get 15% off permanently on the price of your color depositing shampoo, delivered automatically every month.

1. How the subscription works

• By subscribing, you automatically receive one bottle of color depositing shampoo every month

• The amount is charged automatically on the date set when you subscribe

• You get a reduced rate of 15% compared to the standard price

2. Managing your subscription

You have full access to manage your subscription from your customer account:

• Change the delivery address

• Update the payment method

• Change the frequency or the quantity, where available

• Pause or cancel your subscription at any time

3. Delivery

• Orders ship from our warehouse in France within 24 to 48 hours of being packed

• Average delivery time is 5 to 10 business days

• A tracking number is provided with every shipment

4. Changes or cancellation

• You can change or cancel your subscription at any time straight from your customer account, at no cost

• Any change made after the billing date applies to the following cycle

5. Payment

• Payment is secure and charged automatically on each billing cycle

• If a payment fails, we notify you by email so you can update your details

6. Returns and refunds

• As with our regular orders, you have the legal withdrawal period

• Refunds tied to an error or a faulty product are handled by our team

7. Contact

A question about your subscription? Our team is available to help:
📩 contact@novara-shampoing.com